Tuesday, July 24, 2012
Monday, July 23, 2012
Assignment Guidelines
Table
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Chapter
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SL#
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Contents
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Remarks
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Preliminary Pages:
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Title page or Cover page
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Table of contents
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Executive Summary/Preface/ Introduction
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Main Text:
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Chapter One
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1.0
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1.1
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1.2
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Objectives of the Study
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1.3
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Methodology of the Study
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1.4
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Definitions of terms used in the study
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1.5
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1.6
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Limitation of the Study
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Chapter Two
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2.0
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Scenario regarding the main topic of the report in
Bangladesh
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Chapter Three
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3.0
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An Overview of the Organization
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3.1
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Background
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3.2
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Corporate Information
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3.3
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Organization Structure
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3.4
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3.5
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3.6
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Vision Statement
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3.7
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3.8
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Product/Services
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3.9
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3.10
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SWOT Analysis of the Organization:
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3.10.1
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Identification of Strengths, Weaknesses,
Opportunities and Threats of the organization
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3.10.2
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Draw conclusion
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3.10.3
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Prepare action plan
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Chapter Four
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4.0
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Management Activities and functions of the company
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( Use sub point if required )
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Chapter Five
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5.0
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Findings and
Analysis : Challenges/Problems
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( Use sub point if required )
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Chapter Six
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6.0
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Conclusion and Recommendations and/or suggestions for
further researchers
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( Use sub point if required )
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End Matter:
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References
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Durban Climate Change Conference 2011
In Durban a number
of outcomes where reached for the Land Use, Land Use Change and Forestry
(LULUCF) Sector They are summarized below.
The
United Nations Climate Change Conference in Durban, South Africa, was held from
28 November - 11 December 2011.
The
conference involved a series of events, including the seventeenth session of
the Conference of the Parties (COP 17) to the UN Framework Convention on
Climate Change (UNFCCC) and the seventh meeting of the Conference of the
Parties serving as the Meeting of Parties to the Kyoto Protocol (CMP 7).
The Conference drew over 12,480
participants, including over 5400 government officials, 5800 representatives of
UN bodies and agencies, intergovernmental organizations and civil society
organizations, and more than 1200 members of the media. They are summarized
below.
1. Forest Management is
mandatory.
In Durban a decision was made to make
accounting for forest management mandatory. Prior to Durban countries could
choose to account for forest management or not which meant they could hide
their emissions from logging and burning forests if they wanted to.
2. Biomass emissions
remain unaccounted for
Burning native forests for electricity
is bad for the climate, bad for the forests and bad for forest communities.
Countries that are responsible for the emissions made from producing biomass
should have to account for those emissions.
3. Harvested Wood Products
will be credited
4. Limit of 3.5 % set
for the contribution of Land Use, Land Use Change and Forests Reductions to
Countries Emission Reduction Targets.
Analyzing current SBU’s for assigning resources
Analyzing current SBU’s for
assigning resources (By using Boston consulting group Approach): example for Bangladesh
perspective.
vStars:
We can consider Grameen
phone as star. On Bangladesh perspective Gp is the legend mobile operator company. Their market share
and market demand is high. They play role as market leader.
vQuestion Marks:
Form BCG approach we know that business those are in
high market growth but have low relative market share. So in Bangladesh point
of view we can regard as Teletalk Bangladesh
as question mark. Teletalk can
improve them as star or can be phase out for their ineffective decision.
vCash Cow:
Parasut is the most common example of cash cow in Bangladesh perspective.
Because of parasut established
their successful business in Bangladesh. Their market growth rate is low but
market share high. It’s indicating that demand of coconut oil in Bangladesh is
not too high but who use coconut oil most of them are use parasut coconut oil.
vDogs:
Lily cosmetics are the example of dogs in Bangladesh
perspective. Few years back lily
was available in market and their demand and supply was sufficient. Now a
day’s lily is not available,
also their market growth rate and market share is low.
Product market grid (example for Bangladesh
perspective)
vMarket
penetration:
Sun silk shampoo and conditioner‘s has huge demand in
Bangladesh. But they promotion, advertisement, planning is done efficiently
some time their advertisement cost is more, rather than other competitors. They
try to keep up their position by using effective marketing strategy.
vProduct
development:
Most of the multinational companies develop their
product annually. For example every year coco
cola change their flavor or change their packaging. This year coco cola introduce a new bottle
to serve.
vMarket
development:
GlaxoSmithKline
produce Horlicks for a long time,
Their target market was the parents how buy Horlicks
mainly for their children.
GlaxoSmithKline want to capture the whole market by their product that why they
produce Mothers Horlicks for with child moms, Lite
Horlicks for diabetes patient.
vDiversification:
Ø Backward Integration: The Bosundhara group has started operation
as real estate venture. Then they go for produce cement by diversified
backwardly.cement is work as row factor for their different SBU’s.
Ø Forward Integration: The Bosundhara group introduces the Bosundhara city development ltd.In where they are offering
general people to perform commercial operation and recreation facilities under
single roof. For example Bosundhara city
shopping complex.
Ø Horizontal Integration: In 2009 Bosundhara group established mass
media enterprise known as Est West Media Group ltd, which are totally different
form previous organizations. It now owns Bangla daily “The Kaler Kontho”and
“The Bangladesh protidin”English Daily “The daily sun” and a TV channel “Somoy
Sonbad”.
Subject: Management Practices And Challenges In Telecommunication Sector In Bangladesh Study Focused On Airtel.
Methodology of the
Study
This paper has been prepared by collecting information from
secondary source. We have collected information from internet, then summarized
the information and take more important part.
Limitation of the
Study
To collecting information about our topic was not very
easy, but its so difficult to collect and put it here.
Basic concept of
management system
Management has been defined by various authorities various
ways. So, the definitions of management are numerous. A few often definitions
of management are;
“Management process of planning,organizing,leading,and controlling
of an organizations human,financial,phycal,and andinformation resources to
achieve organizational goals”
“The process of planning,organizing,leading,and controlling
the work of organization members and of using all available resources to reach
stated the organization goal.”
Definitions of
management emphasis upon the maximum use of the organization’s resources with
minimum waste.
Scenario of The
telecom sector in Bangladesh
The telecom sector in Bangladesh is rapidly emerging.
Bangladesh Telecommunication Regulatory Commission (BTRC) is the regulatory
authority for this sector, overseeing licensing, policy etc.
The almost exponential growth in the Telecoms sector n Bangladesh in the last 5-10 years has had the
same transformative impact on Bangladesh 's
economy as the growth of Ready Made Garments and Remittances. As well as being
the largest contributor to Foreign Direct Investment and tax revenues, the
catalytic effect of rapid mobile penetration on increasing the quality of life
of tens of millions of people has been significant.
We would emphasize at the outset that the bulk of this
report focuses on the Mobile Phone Operators given that they form the dominant
part of the Telecoms sector by revenues, employment and coverage. However we do
provide a brief summary of Wimax, lnternet Service Providers (ISPs), Fixed Line
Companies and other Telecoms players and we intend to provide fuller analysis
in a future report.
As of September 2010, the BTRC has reported that there are
65.14 million mobile subscribers in Bangladesh and with competition in
the sector intensifying, one would expect the rate of growth to remain strong
going forward.
However, Bangladesh
still lags a majority of other countries in the region in terms of mobile
penetration, most notably Pakistan
The potential to cross 100 m subscribers by 2013 is not unrealistic,
particularly if the relatively high level of taxation on SIMs is reduced by the
Government.
Grameenphone's IPO is coming up for its first anniversary in
which it emerged as the largest listed company by market capitalization. With
at least one, and possibly two, further Telecoms companies set to also IPO in
the next 12--18 months, the sector is likely to see greater interest from both
domestic and international investors. Foreign fund managers also tend to give
greater importance to more effective corporate governance and financial
transparency, a feature of the sector in part because of the ownership of the
majority of players by international Telecoms companies.
Recent M&A activity has also in creased the competitive
dynamics in the sector Bharti Airtel ,
India India in terms of rural penetration
and its portfolio of VAS and data products. It also is expected to invest
substantially in improving network infrastructure having announced an agreement
on 7 October 2010 with Ericsson and Huawei. The fact that Singtel, the 32% shareholder
in Bharti, also owns 45% of number 5 operator Citycell, also suggests one
prospective route to much anticipated industry consolidation.
In terms of future industry challenges one of the immediate
issues is one of regulatory uncertainty as the Government has not yet announced
the renewal process or cost for the licenses of four (GP, Banglalink, Robi and
City Cell) of the 6 Telcos that expire in 2011. In addition, there is alack of
clarity about the timing and process of 36 auction licenses. This needs to be
resolved reasonably quickly if future investment plans by the existing Telcos
are not to be delayed A particular concern is that with the 36 auction licenses
in India generating S 14.7 bn in revenues for the Government of India, whether
the Bangladesh government sets license renewal fees so high as to reduce the
growth of 36 networks in Bangladesh. There is clearly, in our view, a balance
between the revenue objectives and the developmental benefits of continued
rapid mobile subscriber growth and internet/broadband penetration.
A broader challenge for the industry is one of maintaining
revenue growth as Average Revenue Per User (ARPLUs) continue to decline. The
next phase of mobile subscriber additions is likely to be focused on rural
subscribers, who are more price sensitive than those in urban sectors, They
have with a greater propensity to hold multiple SIMS and engage in carrier
switching/arbitrage for the best rates and hence lower marginal spending.
There are four main areas we expect Telcos to look for
revenue enhancement. Firstly greater development, promotion and focus on Value
Added Services and investment in a broader VAS 'ecosystem" perhaps with
common applications platforms. But entertainment, games and infotainment are
also set to develop rapidly giver that the median age of Bangladesh 's
population is 23.3 years with 65% under the age of 25.
The second area that mobile companies are likely to
increasingly focus on for new incremental revenues is in data. It is currently
estimated that the 4-4.5 mn internet users in Bangladesh , with 90% accessing the
internet via mobile based delivery systems such as GP's Edge and GPRS. However,
we expect two factors to increase internet penetration rapidly. One is the
prospect for new 36 networks that yield faster speeds and a better user
experience. Secondly, we expect as part of the Digital Bangladesh initiative,
the government will substantially reduce the wholesale cost of broadband. This
reduction is likely to be largely passed on by Telco companies which will
support revenues as volumes increase. Clearly this will also require the
development of more Bangladesh
relevant/ local language content to stimulate demand. Also the relatively high
cost of smartphones might also be a constraint but we also anticipate handset
manufacturers, such as Samsung and Nokia, will both reduce the price of such
handsets for nascent EM such as Bangladesh
and also enhance the data capabilities of less expensive non-smartphone
handsets.
A third major opportunity for all the Telecoms companies is
to target the rapidly growing business segment by developing more focused Enterprise products. In India , the top
5% of mobile subscribers generate 25% of revenues, and large corporates are a
major proportion of that. We expect the greater maturity and sophistication of
Bangladeshi companies to offer new opportunities to those Telecoms companies
that are able to offer customized products for marketing, distribution as well
greater internationalization.
A fourth opportunity is convergence which, as a theme has
had a profound effect on Telecoms markets in more developed countries, but has
yet to have an impact on Bangladesh. But we believe Telecoms companies have an
opportunity to diversify revenues into new areas such as content development
for data and VAS and even investment in media companies in Bangladesh .
With the arrival of 36 and faster mobile-based data networks IPTV (Internet
based TV) and 'I-Tunes" type music retail services is likely to become a
bigger potential source of revenues given the growing significance of the youth
market in Bangladesh .
Although it is estimated that for market leader GP
non--voice only constitutes 5% of revenue, we expect this to increase rapidly,
albeit from a low base, in the next few years. This expectation is echoed by
other market players and especially new entrants. Atul Bindal, president of
Mobile Services of Bharti Airtel, stated in a press conference on Oct 7 in Dhaka that 'Two things are now crucial to strengthen our
presence in the Bangladeshi market. One is to ensure better quality of our
voice services and the other is to tap the potential demand for nor-voice
services in the remotest region. For example, there is a huge demand for
m-commerce, internet and healthcare services through mobile telephony in the
rural areas".
We believe that at least one merger is likely in the next
12-18 months, namely Bharti, Airtel and City Cell. Aggregating spectrum is
perhaps the key attraction for Short] to consider this. We also find it hard to
see Teletalk, the government owned Telco company sustainably growing without
either a JV with a large foreign Telco (there had been some talk of a
Vietnamese Telecoms company being interested), or potentially a merger with
either Robi or Barglalink. Overall, an industry where only one player, GP is
making a regular acceptable return on equity and the others are either losing
money or are only marginally profitable, is an unsustainable equilibrium.
It seems likely that the market share of the current Top 3
players (GP, Banglalink and Robi) will come under pressure from Warid/Bharti's
likely aggressive push for market share in 2011. But we continue to reiterate
that mobile subscriber growth can more than offset declining ARPUs and,
combined with growing non-voice income opportunities, see aggregate industry
revenues increasing. Despite the rapid growth in recent years, our key message
in ti is report is that the Bangladesh Telecoms is far from a mature industry
with substantial new opportunities for all market participants and hence
prospective investors. While there are many challenges, we believe that the
successful development of the sec
Background
Founded in 1976, by Sunil Bharti Mittal, Bharti has grown
from being a manufacturer of bicycle parts to one of the largest and most
respected business groups in India .
With its entrepreneurial spirit and passion to undertake business projects that
are transformational in nature, Bharti has created world-class businesses in
telecom, financial services, retail, and foods.
Bharti started its telecom services business by launching mobile services in Delhi (India )
in 1995. Since then there has been no looking back and Bharti Airtel, the
group's' flagship company, has emerged as one of the top telecom companies in
the world and is amongst the top five wireless operators in the world.
Through its global telecom operations Bharti group has presence in 21 countries
across Asia, Africa and Europe - India, Sri Lanka, Bangladesh, Jersey,
Guernsey, Seychelles, Burkina Faso, Chad, Congo Brazzaville, Democratic
Republic of Congo, Gabon, Ghana, Kenya, Madagascar, Malawi, Niger, Nigeria,
Sierra Leone, Tanzania, Uganda, and Zambia.
Over the past few years, the group has diversified into
emerging business areas in the fast expanding Indian economy. With a vision to
build India's finest conglomerate by 2020 the group has forayed into the retail
sector by opening retail stores in multiple formats - small and medium - as
well establishing large scale cash & carry stores to serve institutional
customers and other retailers. The group offers a complete portfolio of
financial services - life insurance, general insurance and asset management -
to customers across India .
Bharti also serves customers through its fresh and processed foods business.
The group has growing interests in other areas such as telecom software, real
estate, training and capacity building, and distribution of telecom/IT
products.
What sets Bharti apart from the rest is its ability to forge strong
partnerships. Over the years some of biggest names in international business
have partnered Bharti. Currently, Singtel, IBM, Ericsson, Nokia Siemens and
Alcatel-Lucent are key partners in telecom. Walmart is Bharti's partner for its
cash & carry venture. Axa Group is the partner for the financial services
business and Del Monte Pacific for the processed foods division.
Bharti strongly believes in giving back to the society and through its
philanthropic arm the Bharti Foundation it is reaching out to over 30,000
underprivileged children and youth in India .
In January 2010, Bharti Airtel Limited, Asia’s leading integrated telecom
services provider, acquired 70% stake in Warid
Telecom , Bangladesh
Bharti Airtel is making a fresh investment of USD 300 million to rapidly
expand the operations of Warid Telecom and have management and board control of
the company. This is the largest investment in Bangladesh by an Indian company.
Dhabi Group continues as a strategic partner retaining 30% shareholding and has
its nominees on the Board of the Company.
The new funding is being utilised for expansion of the network, both for
coverage and capacity, and introduction of innovative products and services. As
a result of this additional investment, the overall investment in the company
will be in the region of USD 1 billion.
This is Bharti Airtel’s second operation outside of India . The
company launched its mobile services in Sri Lanka in January 2009 on a
state-of-the-art 3.5G network. The company crossed the 1 million customers mark
within six months of launch on the back of innovative offerings as well as
rapid expansion of network coverage and distribution.
Worldwide presence
Airtel is the 5th largest mobile operator in the world in
terms of subscriber base and has a commercial presence in 20 countries and the Channel Islands .
Its area of operations include:
The Indian Subcontinent:
Airtel Bangla, in Bangladesh
Airtel, in India
Airtel Sri Lanka ,
in Sri Lanka
Airtel Africa, which operates in 17 African countries:
Burkina Faso, Chad, Democratic Republic of the Congo,
Republic of the Congo, Gabon, Ghana, Kenya, Madagascar, Malawi, Niger, Nigeria,
Rwanda, Seychelles, Sierra Leone, Tanzania, Uganda and Zambia.
The British Crown Dependency islands of Jersey and Guernsey , under the brand name Airtel-Vodafone, through
an agreement with Vodafone.
An Overview of the Organization
Type: Public company
BSE: 532454
NSE: BHARTIARTL
( Industry Telecommunications Founded 7 July 1995 Founder(s)
Sunil Bharti Mittal Headquarters New Delhi, India Area served South Asia,
Africa and the Channel Islands)
Key people: Sunil
Bharti Mittal
(Chairman) and (MD)
Products: Fixed-line
and mobile telephony, broadband and fixed-line internet services, digital
television, IPTV and network
services Revenue 
$9.290 billion (2010)
$9.290 billion (2010)
Operating income $2.313 billion (2010)
$2.313 billion (2010)
Profit $2.079 billion (2010)
$2.079 billion (2010)
Total assets $15.527 billion (2010)
$15.527 billion (2010)
Total equity $9.491 billion (2010)
$9.491 billion (2010)
Employees 22,858 (June 2011)
Parent Bharti
Enterprises (63.45%)
SingTel (32.15%)
Vodafone (4.4%) Subsidiaries Airtel Africa
Airtel Digital TV
Bharti Airtel Lanka
Airtel Bangla
Website www.airtel.com
Organisational Structure
The organisational structure that existed till recently
concentrated on the hierarchy of the operations(not services)inside the company
as a whole. The structure depicts the corresponding operation/region of
different in-charges and hence it didn't hold anyone responsible for each of
its services. So, the company found it better to restructure its organisational
chart and it came into implementation from 1 August. The transformed
organisational structure will have two distinct Customer Business Units (CBU)
with clear focus on B2C (Business to Customer) and B2B (Business to Business)
segments. Bharti Airtel's B2C business unit will comprehensively service the
retail consumers, homes and small offices, by combining the erstwhile business
units – Mobile ,
Telemedia, Digital TV, and other emerging businesses (like M-commerce,
M-health, M-advertising etc.). The B2C organization will consist of Consumer
Business and Market Operations.it is the largest telecommunication company in India .
Vision
By 2015 airtel will be the most
loved brand, enriching the lives of millions.
"
Enriching lives means putting the customer at the heart of everything we do. We
will meet their needs based on our deep understanding of their ambitions,
wherever they are. By having this focus we will enrich our own lives and those
of our other key stakeholders. Only then will we be thought of as exciting,
innovation, on their side and a truly world class company."
Customer service focus
Empowered employees
Innovative services
Cost efficiency
Products and
sevices
Packages
GOLPO
ADDA
KOTHA
DOLBOL
ADDA
You are the kind of person who loves to keep in touch with a
close group of friends. You like to browse the net when bored and make the most
of your time on your phone. 'adda' will give you maximum fnf and all that at
fantastic rates.
GOLPO
If you are someone who loves making long conversations, our
'golpo' package with 24 hrs ...
DOLBOL
Now join your own community & talk at the lowest rate!
KOTHA
Share every little moment with the ones you love with airtel
'kotha'-the package plan with ...
Postpaid info
Our postpaid which comes with 3 packages is designed to
cater to both your professional and personal communication needs.service types
& others airtel advantage airtel classic airtel exclusive
product proposition worry
free flat tariff attractive fnf rates highest fnf features
selling price bdt
650 bdt 650 bdt 1250
connection price bdt
150 bdt 150 bdt 150
non-refundable deposit bdt
500 bdt 500 bdt 1100
default credit limit bdt
500 bdt 500 bdt 1100
Airtel Exclusive
Airtel exclusive brings you the highest fnf features and 1
second pulse that will enable ...
Airtel classic
Airtel classic offers you flexible tariff plans which will
help you to explore a wide ...
Airtel advantage
Airtel advantage comes with an attractive flat tariff plan,
large close calling circle which makes ...
Airtel Internet:
Your airtel Internet lets you connect to the web whenever
you require. On the beach, on the way to a meeting, in the garden –anywhere.
Just login to Airtel Internet from your mobile, laptop or PC and you’re on.
Download music, check your emails or simply stay in touch with friends.
Voice Adda
Voice Adda is a 24-hour voice based service which allows you
to dial "3443" and voice chat with friends & strangers alike. It
is a place where you can make new friends & talk non stop on your favorite
topics while maintaining complete confidentiality.
Using voice adda
Just dial 3443 from your Airtel mobile
Our user-friendly voice based interactive system will guide
you on how to register and start the talking.
Registration steps
When you first dial, please follow the simple voice
instructions to register:
first you need to define your gender
- press 1 if you are male
- press 2 if you are female
then your age group
press 1 if you are between 18- 24 years
and 2 if you are between 25 – 34 years
you then need to record a nick name
- after recording your "nick name" you will be
given an option to start talking
or else you can continue with the registration process,
giving a few more additional details
about yourself, such as:
location
brief introduction about yourself
After a successful registration, a unique ID will be created
for you and the chatting option will be activated for you. Follow the simple
voice instructions to select the type of people you want to talk with and start
chatting:
Press 1 to find male friends
Press 2 to find female friends
Press 3 for top friends
Press 4 recently added friends
After selecting your friend type, you will be asked to
select your preferred age category. Once this is done, you will get to hear a
collection of short “voice recordings” of the type of people who you want to
chat with. When the list is being played out:
- Press 1 to listen to the previous name
- Press 2 to chat with the name you have just heard
- Press 3 to listen to the next name
When you select someone you want to talk with, a request
will be generated and send to your selected friend. If he/she accepts the
request, you will be soon connected to chat with your new friend.
receiving a Adda request
When you have successfully registered to the service, you
will start getting requests from other members of the voice adda service,
inviting you to have a chat with them.
When you receive an Adda request from others, you will get
to listen to a short description of the profile of the caller. If you are
interested, you can get connected by pressing 1, or you can press 2 to hang-up.
Inviting a friend
Once you are a registered member, you can dial 3443 and
press option 6 from the main menu to invite your own friends to join this
service by entering their airtel number. Your friends will receive the
invitation SMS to join Voice Adda service.
Profile customization
If you think any time you need to change your profile info
then simply press 7 in the main menu and record and enter your new info.
Cancel registration
Emergency Info
If you want to cancel your registration then press 8 in the
main men
Song & Greeting Dedication
To get the Hospital information type "hosp< space
>division< space >category" and send it to 2233.
Your division should be written as: dhk, ctg, khl, syl, jes,
raj, brs
Category should be written as: burn, cancer, child, dental,
diabetes, ent, eye, gyne, heart, kidney, mental, orthopedic, skin
Info Services
Voice Portal service with Interactive Voice Response (IVR)
options which allows Airtel users to dial the short code 555 and get the
updated information on Sports, News, Religion, Finance, Horoscope, Time, Check,
Quotes, Jokes and Food & Dinning. Subscriber just needs to just dial 555
and follow the instructions.
Travel
Travel Bag service with Interactive Voice Response (IVR)
options which allows Airtel users to dial the short code 6999 and get the
updated information on tourism of popular domestic and international spots.
Service Details:
Subscribers will dial short code 6999.
Listen to the IVR prompts with options.
On selection of the appropriate option, subscribers will
listen to the pre-recorded contents on domestic and international travel tips
and popular spots info.
Domestic Travel Tips includes the below options:
Picnic Spot
Tourist Spot
Resort Information
Abroad Travel Tips covers the below mentioned countries
info:
Finance
Airtel Stock Alert
service is a mobile based application that allows you to get real time stock
information of Dhaka and Chittagong Stock
Exchange. This application runs on JAVA enabled handsets.
Service features:
Live information on DSE and CSE stock price of listed
companies
Summary of subscribed stocks in your portfolio
Daily and Weekly Graphs on prices of individual companies
Latest news from DSE and CSE
Performance of Market (Top 5 gainers/losers)
Profit/Loss Calculation
Auto-scroll of latest prices from the portfolio
Stock price alert of predefined rate
IPO result
Feedback
How to register with Airtel Stock Alert?
Send a SMS containing " REG " and send it to 6464
You will receive a confirmation message with password,
validaty period and a download link of java client
Clicking the link to install your JAVA client in your mobile
phone
After installation open the Airtel Stock Alert application
Login to the application using your mobile number as
username and your password (obtained through SMS).
Note: Airtel internet is pre-requisite to avail the service.
How to unsubscribe from Airtel Stock Alert?
No need to unsubscribe, It will be automatically barred
after 15 days.
FAQ
Q: What menus are available in the home menu of Airtel Stock
Alert Info?
Ans:
Q: What is "My Portfolio"?
Ans: It is a virtual container that holds information of all
the companies you are interested about. You can check summary trading
information of all added companies. Beside this, details trading information,
daily and weekly graph of a particular company are available here.
Details - Details information of a particular company
Summary - Summary information of all added companies
Graph Daily - Daily graph of a particular company
Graph Weekly - Weekly graph of a particular company
Refresh now - Retrieves the current information from server
Help - General help
Q: What is "Manage Portfolio"?
Ans: You can add/remove company to your portfolio from this
menu. Remarkable features of this menu are:
Add Instrument - For addition of new company
Set alert - Alert configuration
What if? - An instant profit calculator
Remove Instrument - Removing an existing company from
portfolio
Help - General help
Q: What is "Market Index"?
Ans: You can monitor the index of Stock Exchange.
Show Text - Text information
Show Graph - Graphical information of last 7 working days.
Help - General help
Q: What is "Market Info"?
Ans: Performance of Stock Market and news reflects in this
menu.
DSE TOP 5 Gainer - Top 5 gainer by percentage (%)
DSE TOP 5 Loser - Top 5 loser by percentage (%)
DSE TOP 5 Turnover -- Top 5 gainer by value
DSE TOP 5 Trade -- Top 5 gainer by volume
CSE TOP 5 Gainer - Top 5 gainer by percentage (%)
CSE TOP 5 Loser - Top 5 loser by percentage (%)
CSE TOP 5 Turnover -- Top 5 gainer by value
CSE TOP 5 Trade -- Top 5 gainer by volume
News - News of the market
Q: What is "Settings"?
Ans: Change how 'Airtel Stock Alert Info' works from this
option.
Q: What is "Feedback"?
Ans: You can send your feedback about 'Airtel Stock Alert
Info'. This will help us to improve the application. From 'Airtel Stock Alert'
menu, select 'Feedback' option, write comment and press 'Ok' button.
Q: How can I add company in my Airtel Stock Alert
application?
Ans: Go to Manage Portfolio -> Options -> Add Instrument
Enter the name or scrip of your desired company. Select CSE
for 'Chittagong Stock Exchange' or DSE for 'Dhaka Stock Exchange'. Now check (put a tick mark) on the
box calls 'Start search'. 'Airtel Stock Alert' will find first 10 (max)
companies. You will see the matching scrips. Select your desired company(s) by
selecting (putting tick) them, and press 'Add selected' from options.
Q: How can I remove a company?
Ans: Go to Manage Portfolio -> Select your desired
instrument -> Options -> Remove Instrument Airtel Stock Alert will ask
you for confirmation. Press 'Ok' to proceed, or press 'Cancel' to reconsider.
Airtel Stock Alert will ask you for confirmation. Press 'Ok'
to proceed, or press 'Cancel' to reconsider.
Q: What is "Alert"?
Ans: You can set an alert for a particular company. You will
be notified by a SMS when the alert criteria match. For example if you set an
alert for Desco say BDT 500. If the going price of Desco reaches BDT 500, you
will get a SMS automatically and after that Alert service of Desco will be
deactivated.
** Alert of a particular company will be active only 7 days.
Q: How can I set an alert?
Ans: Go to Manage Portfolio -> Select your desired
company -> Option -> Set Alert
Type your desired price and press Ok.
Q: How can I use "What If" i.e. Profit/Loss
Calculation?
Ans: You can estimate your current profit or loss of a
particular share from this menu. Go to Manage Portfolio -> Select your
desired company -> Options -> What if
Type purchase price and number of shares then press ok. User
will get the information.
Q: How can I get "News"?
Ans: Go to Manage Info -> Read/Search News, Choose your
desired exchange. Type the keyword if you have any. For example, type
"desco" and press ok.
Press "Previous" or "Next" for previous
and next news related to your keyword.
Q: How can I change "Settings" i.e. get
Auto-scroll of latest prices from the portfolio?
Ans: Go to Settings. Mark Show Ticker and select an
interval. Now press Ok from Options.
Information will be updated after every selected interval.
Known Issues:
There are some reported handsets which have some known
issues which prevent Airtel STOCK ALERT to run on these sets. They are Nokia
7610, Nokia 3230, Nokia MusicExpress 5800, Nokia MusicExpress 5320, Nokia N96,
Nokia N78, Nokia N85, LG KE970, Samsung E730, Blackberry 8800 and, I-Phone.
Java Version: Supported MIDP version is 1.0 and onward.
APN settings: APN is Airtel Internet.
Tariff:
You will be charged BDT 75 (excluding VAT) at a time and it
will be active for 15 days.
Disclaimer:
Stock market update is provided by E.B. Solutions Limited
Airtel, DSE & CSE, or EBS are not responsible for any
kind of profit /loss/investment based on provided information.
Astrology
Sometimes we sit and wonder what the stars above hold for
us. Don’t waste time and ponder. To find out more, you can just dial 540 and
know your horoscope from your personal astrologer Professor Howlader through
Airtel’s Voice Portal Service. Some of
the star sign predictions could throw a light on a thought that’s close to your
feelings!
Check out what the day holds for you by listening to your
horoscope through the Airtel Voice Portal - and see if it works for you!
All 12 signs are covered in the Airtel IVR Service –
Messaging Services
SMS is fun, convenient and a private way to communicate with
someone without actually talking to them. Be as creative and as personal as you
want while text messaging your friends and family without letting others in on
it.
How to SMS:
Go to "Messages" option in your handset menu
Select "Write Message"
Start typing your desired message
Now send it to your desired mobile number
Menu options may vary from handset to handset.
Some Different services of airtel
Airtel live WAP
Images & Videos
Music
Movies
Games
Frenzo
Apps Store
News and Sports
Airtel Picture Post
Airtel Video Post
Airtel Menu
Tunes & Downloads
Gaan Bolo Gaan Pao
Gaming Zone
Wallpapers, Logo & More
Ring Tones
Caller Tunes
Cricket Caller Tunes
Press * (STAR) to Copy
independence day special
Entertainments
Jokes
Quotes
Recipe
Jukebox
Jokes from Comedian Kajol
Food & Dining
mRadio
mChat
airtel dhoom
Call Management Services
Call Waiting / Call Hold
Missed Call Alert
Voice Mail Service
Call Forward / Call Divert
Conference Call
Call Block
Messaging Services
SMS
International SMS
MMS
Mobile Email
International MMS
Wiki over SMS
facebook sms
Data Services
Device Management
Mobile Internet
Data Card
Multimedia Settings
Mobile Backup
airtel internet modem
Sports
Cricket Update
Sports Update
News & Updates
News
TV / Newspaper
Alert Service
Astrology
Horoscope
Horoscope from Professor Howlader
Travel
Travel Bag
Airlines Information
Finance
Finance Information
Stock Alert - Live Application
Currency Info
Prize Bond Draw
Stock Market Info
SMS Banking
SMS Insurance
Devotional
Hajj info service
Application based namaz time
IVR based Namaz time, commodity price & traffic update
SMS Namaz Alert
Days Ayat/Hadith/Allah’s Names
Ramadan Specials
Prayer/Sehri/Iftar time
FM Radio Services
Radio Amar 8840
ABC Radio 8920
Radio Foorti 9840
Radio Today 8960
Emergency Info
Hospital Info
Blood Bank
Police Station
Fire Brigade
Ambulance
Yellowpages directory services
Info Services
Weather
Dictionary
Voice Portal
Time Check
Science & Education
Fashion & Leisure
ISD / NWD code
BBC - learn English
HSC Suggestion
Recharge & Bill Payment
Easy Recharge
Postpaid Bill Payment via Scratch Card
P2P Balance Transfer
E-Bill
Classified Services
Jobs Alert Service
Matrimony Alert Service
location based service
vehicle tracking servcie
airtel internet
Roaming
airtel recognizes your accessibility needs. Keep in touch
with your business partners, friends and loved ones through our extensive
coverage of more than 400 roaming partners in over 200 destinations worldwide.
You can be sure of enjoying the best coverage wherever you go. After all, home
is just a phone call away.
prepaid roaming
postpaid roaming
sms roaming
gprs roaming
in-flight roaming
in-bound roaming
Airtel’s postpaid roaming facilities allows you to avail all
Voice, SMS, GPRS and other VAS facilities with the foreign operators using your
existing number when you travel outside Bangladesh.
Prepaid Roaming
Airtel prepaid roaming service enables you to go abroad and
use your mobile phone to make/receive voice calls and send/receive SMS
(depending on foreign operators’ capacity). All Airtel Prepaid subscribers
(excluding Shomriddhi, Shomriddhi Basic & ERS SIM) with IR subscription
would be eligible to use Airtel Prepaid Roaming services.
Airtel’s Prepaid Roaming service enables prepaid subscribers
to avail prepaid services whilst travelling abroad.
Key features of prepaid roaming:
No security deposit
No subscription fee for activation of prepaid roaming.
Prepaid roaming account can be recharged through an
authorized person and email request from home & abroad
GPRS Roaming
GPRS Roaming is a service, which allows our inbound and
outbound subscribers, present in the roaming, to use mobile Internet. You will
have access to Internet resources, find latest news, can communicate with near
and dear ones through email/ instant messaging & conduct business
correspondence. All of these can be accomplished while you are away from
domestic network!
GPRS roaming is only available to our postpaid customers
while they are using IR services. You need to have a handset that supports GPRS
services; most of the widely available handsets in the market provide GPRS
suppor
SMS Roaming
We know that frequent flyers like yourself want to
immediately contact ..
In-flight Roaming
Airtel International roaming associates with Aero Mobile to
help you explore the sky via Emirates & Malaysia Airlines!!
This in-flight roaming service is available for our postpaid
subscribers only. It will not only allow you to make & receive phone calls
but also establish a two way SMS communication during flights. This is an
innovative way to let your friends and family know exactly where you are.
In-bound Roaming
Welcome to Bangladesh .
Now that you’re here don’t worry just log on to our network and get connected
back home. A quick and easy way to stay in touch.
Once you have selected our network you will be able to roam
using your own number around Bangladesh .
Our network will make you feel right at home with its string of services as
allowed by your particular home network.
Management style
Airtel implemented a Customer Experience Management (CEM)
platform into its network to optimize and enrich user experience of its
customers. The operator has chosen Nokia Siemens Networks to provide and deploy
its CEM platform and services across India . The CEM platform will
maintain and store real-time experience metrics for every subscriber in the
network enabling Bharti Airtel to proactively cater to customer needs.
Jagbir Singh, director network group at Bharti Airtel
said,“The implementation of CEM is an added impetus to our constant endeavor of
offering best in class service experience to our customers across GSM, EDGE and
3G networks. It will enable us to identify the root cause of a problem and rectify
the same before the subscriber experiences any impairment in service delivery.
This will clearly help us maintain an edge in the mobile broadband arena.”
“Our CEM solution will enable Bharti Airtel to enhance its
service experience. For instance, it can proactively correct device settings
without any intervention from the customer care,” added Sandeep Girotra, head
of India
region at Nokia Siemens Networks. “In addition, it can assist the marketing
teams by providing new insights about customers’ usage and preferences, and
hence enhance Bharti Airtel’s capabilities to create customer delight.”
Sunil Bharti Mittal founded the Bharti Group. In 1983, Sunil
Mittal was into an agreement with Germany 's Siemens to manufacture
the company's push-button telephone models for the Indian market. In 1986,
Sunil Bharti Mittal incorporated Bharti Telecom Limited (BTL) and his company
became the first in India
to offer push-button telephones, establishing the basis of Bharti Enterprises.
This first-mover advantage allowed Sunil Mittal to expand his manufacturing
capacity elsewhere in the telecommunications market. By the early 1990s,
Sunil Mittal had also launched the country's first fax
machines and its first cordless telephones. In 1992, Sunil Mittal won a bid to
build a cellular phone network in Delhi .
In 1995, Sunil Mittal incorporated the cellular operations as Bharti
Tele-Ventures and launched service in Delhi .
In 1996, cellular service was extended to Himachal Pradesh. In 1999, Bharti
Enterprises acquired control of JT Holdings, and extended cellular operations
to Karnataka and Andhra Pradesh. In 2000, Bharti acquired control of Skycell
Communications, in Chennai. In 2001, the company acquired control of Spice Cell
in Calcutta .
Bharti Enterprises went public in 2002, and the company was listed on Bombay
Stock Exchange and National Stock Exchange of India.
In 2003, the cellular
phone operations were rebranded under the single Airtel brand. In 2004, Bharti
acquired control of Hexacom and entered Rajasthan. In 2005, Bharti extended its
network to Andaman and Nicobar.'2009, Airtel launched its first international
mobile network in Sri Lanka .
In 2010, Airtel began operating end
Today, Airtel is the largest cellular service provider in India and fifth
largest in the worl
Confidential Report :
Confidential Report Descriptive report Prepared at the end
of the year Prepared by the employee’s immediate supervisor The report
highlights the strengths and weaknesses of employees Prepared in Government
organizations Does not offer any feedback to the employee
360o Appraisal System
:
360o Appraisal System It is a systematic collection and
feedback of performance data on an individual or group, derived from a number
of stakeholders Data is gathered and fed back to the individual participant in
a clear way designed to promote understanding, acceptance and ultimately
behavior
Management by
Objectives :
Management by Objectives MBO emphasizes collectively set
goals that are tangible, verifiable, and measurable Focuses attention on goals
rather than on methods Concentrates on Key Result Areas (KRA) Systematic and
rational technique that allows management to attain maximum results from
available resources by focusing on achievable goals
Key Elements Of MBO :
Key Elements Of MBO Arranging organizational goals in a
means-ends chain Engaging in joint goal setting This process has the following
steps: Identify KRAs Define expected results Assign specific responsibilities
to employees Define authority and responsibility relationship Conducting
periodic progress review Conducting annual performance review
TECHNIQUES AT AIRTEL
:
Techniques At Airtel
Essay Technique : Appraiser records overall impressions about employee :
strengths, weaknesses, promotability, development needs.
Critical Incident
Technique : Maintain daily log of what the employee does. Susceptible to
favouritism.
Forced Distribution Ranking : Relative rankings of employees with
each other. Employees allotted to certain performance category. Difficult justification
of results.
Findings and Analysis :
Airtel is one of the biggest telecommunication company in
present world, but it has some problem like;
01.More high cost.
02.Un useful tariff.
03.Some non experienced employed.
04.Some mismanagement.
05. Weak network system (Specially
in Bangladesh
Conclusion and Recommendations and suggestions for
further researchers
Airtel is one of the biggest telecommunication company in
present world, but it has some problem. If the they can minimize their problem the can achieve their goals,Mission ,and vision.
References:
01.Stephen
p.Robbins and Marry coulter,Management,(last
edition),Prentice-Hall of India
(pvt.) ltd,2006.
02.Heinz Weihrich
and Harold Koontz, Management ,A Global
perspective,(Latest edition) Mcgraw-hill
Book co.New York .
03.Ricky
W.Griffin; Management, (Latest edition).A.I.T.B.S. Publishers and Distributors, New Delhi .
04. Dr.Md.Mainul
Islam, Dr.Abdul Awal Khan, Fundamentals of management, Abir
Publication.
The end
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